Client Care Associate

Job Description:

The Coca-Cola Bottling Company High Country is always on the lookout for talented and dedicated individuals to help them refresh the world. By joining the team, individuals can rejuvenate their careers and contribute to the legacy of Coca-Cola

• For the Client Care Associate position, individuals receive an hourly pay of $17.00.
• An extensive benefits program providing complete employee coverage for medical, dental, and vision costs!
• Employer-paid life insurance is an attractive benefit that entices high-quality talent into the company, and helps retain existing employees by providing much-needed support to them in times of crisis
• A 401K program with an employer match is an effective way for employees to save for their future while receiving additional contributions from their employer
• Product Discounts
• Much more!

As a customer care representative, you will need to have excellent problem-solving skills to help customers resolve their issues and find solutions to their concerns

The Customer Care Representative is a vital part of the Business Support Services Team, whose primary objective is to deliver remarkable customer service to both internal and external customers of Coca-Cola Bottling Company High Country. This is accomplished through in-depth knowledge of Company products and programs, in collaboration with the expertise of team members within the Business Support Services Department. Additional responsibilities of the Customer Care Representative include dispatching service and sales calls, paging drivers and directing incoming calls.

Key responsibilities:

• Ensure smooth communication between callers and employees by directing phone calls, paging, and redirecting to voicemail or email when necessary.
• We have established a streamlined process for managing sales and service requests by logging, processing, and dispatching them to our team members.
• Follow the predetermined agenda and regulate the opening and closing time of lobby and office windows.
• Extend a warm welcome to customers and guests, ascertain their requirements, reach out to the suitable staff members, and lead the visitor to the appropriate person, area, or department.
• Conduct the daily checks processing and scanning activity meticulously.
• Coordinate equipment-related service requests and ensure they are processed accurately and in a timely manner.
• Process walk-in sales.
• Handle all inbound mail, including letters, invoices, and other documents; classify and channel them to the relevant departments.
• Ensure that outgoing mail is dispatched in a timely manner using USPS, Fed Ex, or our internal mail truck as required.
• Match all cash payments to the correct invoices to prevent discrepancies.
• Optimizing the Processing of Operations Purchase Orders and Returnable Packaging.
• Oversee the dispatch of orders to the warehouses located in different regions of the company.
• Secure a steady stream of office supplies, ink, and business cards for the Sales Centers.
• The duty required is to oversee the arrangement and delivery of clothing that conforms to established guidelines.
• Arrange all donated items accurately and in an orderly manner following the donation protocol.
• Raising the Bar with Armada Coffee.
• The backup for a vault teller is trained to identify and resolve discrepancies in cash handling and reporting.
• Perform secretarial and administrative responsibilities for multiple areas of the company.
• It's crucial to maintain civility and professionalism when communicating with co-workers, management, and other associates.
• It is imperative to comply with all regulations, policies, and standard operating procedures.
• To guarantee safety, obey all safety rules and equip yourself with the proper protective gear.
• Promote unity and teamwork to attain common objectives across all levels of the organization.

How Skills Impact Job Performance

• Skillful handling of phone calls on multiple lines is a fundamental job duty for many administrative professionals.
• Mastery in using a personal computer to carry out various assignments including paging, data entry, document formatting, and spreadsheet analysis.
• Ability to multi-task.
• When an individual can effectively deal with unexpected shifts in the workplace, that person is demonstrating adaptability.
• The capacity to communicate clearly and succinctly, both verbally and in writing, is an essential skill for effective communication.
• Enthusiasm refers to the ability to imbue all types of tasks, whether routine or monumental, with vitality and purpose.
• Consistently being present and accessible to colleagues and management is an important indicator of reliability.
• Emphasize on safety and security. Personally observe procedures and utilize related equipment and materials aptly.
• Detail-oriented and multitasking capabilities are absolutely essential for anyone working in an organizational capacity.
• Confidentiality is a non-negotiable aspect of this job.
• Honesty, integrity, trust, and respect should not only be displayed in individual behaviors but must be incorporated into all actions associated with the company.

Requirements:

Education and Experience:

• Both a high school diploma and GED can improve job prospects and lead to higher earnings and opportunities for career advancement
• Handling this job demands an individual with either a year of experience in customer service or a combination of education and practical experience that provides them with the necessary knowledge and skills.

Training Requirements:

• New Hire Orientation
• The company's safety training curriculum covers a wide range of topics, including hazard identification, emergency response procedures, and personal protective equipment
• The Annual Diversity and Harassment Training is aimed at creating a safe and inclusive workplace

Physical Demands:

• Prolonged sitting and computer usage are common in office-based occupations.
• To perform this job, one must possess the ability to move around, speak, and hear correctly and have the dexterity to handle objects. Moreover, visual perception needed includes the acuteness to concentrate and focus while utilizing the computer terminal.

It is important to select the appropriate PPE for a specific job and to wear it properly to ensure maximum protection

• None

Work Environment:

• The use of warehouse machinery can cause moderate noise within the workspace.
• From Monday to Friday, employees may work anytime between 6 am and 7 pm, with a mandatory one-hour lunch period, and a total weekly work time of 40 hours. There may be occasions when overtime work is mandatory.

While this job description outlines the principal expectations and qualifications of the job, it is not an all-encompassing document. Employees may be asked to perform other duties, which will require a particular set of job-related skills and training.

The employment policies at Coca-Cola Bottling Company High Country are designed to promote a culture of fairness, respect, and inclusivity.

Salary Description:

Commence earning $17.00 hourly